Shopping with us
Is GST included?
Our displayed prices include applicable GST. The price is for the item or set described; delivery is shown separately before payment.
Will I need to assemble it?
Check Key features and Specifications on the product page. Assembly needs vary by product; contact us if you need help checking.
What payment methods can I use?
Available payment methods are shown at checkout before you place your order.
How do I request a price match?
Found the exact same product for less? Send us the product and lower offer.
Orders and delivery
Where do you deliver?
Delivery is available to supported Australian street addresses. Check your postcode for the products in your order. Delivery information.
How long will delivery take?
Orders are usually dispatched in 2 business days. Arrival depends on the product and your postcode. We’ll email shipping details when available. You can also check updates on our Track your order page.
How much does delivery cost?
Use the postcode checker on the product page. Delivery depends on the items and your address. Your delivery charge is shown at checkout before payment.
How do I track my order?
Find your order here. Your order status and available shipment details are shown together. Tracking links appear when supplied by the carrier or fulfilment partner.
Where is my furniture sent from?
Your order may be dispatched by FurnitureFurniture or an Australian fulfilment partner. Our team handles your questions and after-sales support.
Returns and product care
Can I change my mind?
You have 14 days after delivery to request a change-of-mind return. See the Returns Policy for eligibility and return costs.
What if something arrives damaged or is missing?
Contact our team with your order number and details of the problem. Photos help us sort it out. Get product support.
What warranty does my furniture have?
Any confirmed additional product warranty is listed with the product. Australian consumer guarantees also apply. Warranty & support.