Changed your mind?
Contact us within 14 calendar days of delivery to request a change-of-mind return. Items must be unused, unassembled and unopened in their original packaging. Please contact us as soon as you decide to return an item so we can arrange the next steps.
Use our returns and product support form with your order number, product details, reason for returning and photos showing the condition of the item and packaging. Wait for our approval and return instructions before sending anything back.
Eligibility
Change-of-mind returns are not available for opened packages, health and safety products, or bulk purchases including pallet and pickup orders. Used, assembled, altered or customer-damaged items are not eligible. Different product-specific return conditions, where applicable, will be stated on the product page before purchase.
Sale items follow the same eligibility rules. These restrictions apply only to change-of-mind returns, not your rights for faulty, damaged or incorrectly supplied goods.
Refunds and return costs
For an approved change-of-mind return, the refund starts with the item price and its delivery charge paid, less a 10% restocking fee on that combined amount. You pay return postage. If we provide a return label, its cost is deducted from the refund; if you arrange approved return freight yourself, you pay the carrier directly.For example, an eligible $400 item with $40 delivery has a $44 restocking fee. The refund is $396 before any return-label cost. If you arrange the approved return yourself, you pay that freight separately.
We confirm the return address, return arrangements and expected deductions before you send the item. Refunds are processed after the returned goods have been received and checked, using the original payment method.
Unclaimed deliveries and returns caused by incorrect or incomplete delivery details are treated as change-of-mind returns. Return-to-sender requests are subject to approval and the same 10% restocking fee on the item price and delivery charge. Any applicable return freight will be explained.
Faulty, damaged or incorrect items
If your product arrives damaged, has missing parts, is faulty or is not what you ordered, use our product support form. Include your order number and a description of the problem, and keep the product and packaging while we assess it. We may request photos or video to help resolve the issue.
Please contact us before arranging a return so we can provide the correct instructions. Change-of-mind fees and unopened-package requirements do not apply to remedies you are entitled to under Australian Consumer Law. Depending on the problem, the appropriate remedy may include a repair, replacement or refund.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits those rights.
Vouchers and Store Credit
Refunds reflect the amount paid after discounts. Store Credit used for refunded products is restored in line with our rewards terms, and rewards earned on refunded purchases are adjusted accordingly.