Your payment options
Available payment methods are shown at checkout for your order. The total is in AUD and includes applicable GST, the complete item or set listed, and any agreed delivery charge. Check that total before authorising payment.
Paying safely
Enter payment details only in the checkout service you have chosen. Do not send card details, banking passwords or security codes through email, chat or an enquiry form. If a message asks you to pay an unfamiliar account, stop and contact Customer Care through this website.
A provider may ask you to complete a bank security check. This is separate from a FurnitureFurniture account password. We will never ask you to forward a one-time banking code to us.
Failed or pending payment
If payment does not complete, check for an order confirmation and the status with your payment provider before trying again. A temporary bank authorisation can look like a payment even when an order was not completed.
Contact us with the order reference, date, amount and the payment status you can see. Do not include full card details. We will help distinguish an accepted order, an unsettled authorisation and a failed attempt. Your bank controls when an unused hold is released.
Duplicate or unexpected charges
Tell us promptly if you think the same order was charged twice or a payment amount is incorrect. We check the transaction records and arrange the appropriate correction. You can also contact your payment provider about an unauthorised transaction.
Refunds
Approved refunds normally return through the original payment method. We confirm when the refund has been issued; the provider then controls when the funds appear. If the original method is no longer available, we agree a secure alternative after checking the order.
The Returns Policy explains how a change-of-mind refund is calculated. A remedy for a faulty item follows the separate Warranty policy.
Invoices and order records
Keep your order confirmation and invoice for your records. If you need a copy or a billing detail corrected, send your order number to Customer Care. We verify the request before changing personal or payment-related information.